Need Billing Help?
The Patient Accounts Office is open Monday – Friday 9:00 am – 4:30 pm
Your Rights and Protections Against Surprise Medical Bills & Good Faith Estimate
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. Read More: Your Rights and Protections Against Surprise Medical Bills & Good Faith Estimate
Hospital-Based Outpatient Clinics
Appalachian Regional Healthcare System includes outpatient clinics that are actually part of our hospitals – Watauga Medical Center (WMC) or Cannon Memorial Hospital (CMH). Whether these clinics are inside the hospital or offsite away from the main building, the care is provided by the hospital. Read More: Hospital-Based Outpatient Clinics
Estimate Your Healthcare Cost
We can help you estimate your planned healthcare expenses so you’ll know what to expect. The best way to get an accurate picture of what you’ll pay is to call us at (828) 262-4111. This way, we can consider factors like insurance coverage, self-pay, diagnosis, financial assistance, and more. Read More: Estimate Your Healthcare Cost
Contact Patient Accounts
If you have questions about your bill or a patient account, please call (828) 262-4111 or you are welcome to send a message through the form below. Read More: Contact Patient Accounts
Insurance Information
It is your responsibility to be aware if your carrier is in or out-of-network with us and if they have any exclusions, benefits, co-insurance, co-payment and deductibles outlined in your plan. Read More: Insurance Information
Financial Assistance
We understand medical bills are often unplanned and can be difficult to understand or pay. ARHS has Patient Financial Advocates who are professionally trained to assist with your financial questions. We also offer help identifying other programs, discounts, and services for which you may qualify. Read More: Financial Assistance
A list of healthcare charges for UNC Health Appalachian
The “chargemaster” is a list of our charges before insurance, discounts, or financial assistance are considered. You can download the Chargemaster below.
We offer self-pay discounts, financial assistance and insurance contract rates not listed in the chargemaster. Please call (828) 262-4111 to get the most accurate estimate of the patient’s responsibility of the charges.
View CDM Standard Charges and Shoppable Services for Charles A. Cannon, Jr. Memorial Hospital
View CDM Standard Charges and Shoppable Services for Watauga Medical Center
View CDM Standard Charges and Shoppable Services for Appalachian Regional Behavioral Healthcare
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