Privacy Policy & Your Health Information

You have privacy rights under a federal law that protects your health information. These rights are important for you to know. Federal law sets rules and limits on who can look at and receive your health information. Click to view/download our full Notice of Privacy Practices.

Who must follow this law?

  • Most doctors, nurses, pharmacies, hospitals, clinics, nursing homes and many other healthcare providers
  • Health insurance companies, HMOs and most employer group health plans
  • Certain government programs that pay for healthcare, such as Medicare and Medicaid

What information is protected?

  • Information your doctors, nurses and other healthcare providers put in your medical records
  • Conversations your doctor has with nurses and others regarding your care or treatment
  • Information about you in your health insurer’s computer system
  • Billing information about you at your clinic
  • Most other health information about you held by those who must follow this law

You have rights over your health information.

Providers and health insurers who are required to follow this law must comply with your right to:

  • Ask to see and get a copy of your health records
  • Have corrections added to your health information
  • Receive a notice that tells you how your health information may be used and shared
  • Decide if you want to give your permission before your health information can be used or shared for certain purposes, such as for marketing
  • Get a report on when and why your health information was shared for certain purposes
  • File a complaint

To make sure that your health information is protected in a way that doesn’t interfere with your healthcare, your information can be used and shared:

  • For your treatment and care coordination
  • To pay doctors and hospitals for your healthcare and help run their businesses
  • With your family, relative, friends or others you identify who are involved with your healthcare or your healthcare bills, unless you object
  • To make sure doctors give good care and nursing homes are clean and safe
  • To protect the public’s health, such as by reporting when the flu is in your area
  • To make required reports to the police, such as reporting gunshot wounds

Adapted from U.S. Department of Health & Human Services Office for Civil Rights

A separate law provides additional privacy protections to patients of alcohol and drug treatment programs. For more information, visit

Medical Records

Medical Records

The Health Information Management (HIM) Department of Appalachian Regional Healthcare System (ARHS) is dedicated to the practice of acquiring, analyzing and protecting medical information vital to providing quality patient care.

Log into the FollowMyHealth® patient portal ▶︎


You have privacy rights under a federal law that protects your health information. These rights are important for you to know. Federal law sets rules and limits on who can look at and receive your health information. Click for more information about our privacy practices. 


Patients who need a copy of their Medical Record must complete the Authorization for Use or Disclosure of Protected Health Information form (linked below). Form must be completed in its entirety.

  • Patients 18 years of age or older must sign for themselves – includes married partners.
  • Emancipated minors must sign for themselves.
  • A copy of the patient’s driver’s license or picture ID is preferred. Please include a copy of the photo ID with this form.

Appalachian Regional Healthcare System contracts with CiOX Health to handle the release of medical information. Please bring check, debit/credit card, or money order for payment. We do not accept cash payment.

Fees/charges will comply with all laws and regulations applicable to release of information.

Hours of Operation:

  • Cannon and Watauga: Monday – Friday 8:00 am – 4:15 pm
  • Appalachian Regional Medical Associates (ARMA) releases should be completed through ARMA provider; hours are based on offices’ operating hours. Click here for a full list of offices.