We can help you estimate your planned healthcare expenses so you’ll know what to expect. The best way to get an accurate picture of what you’ll pay is to call us at (828) 262-4111. This way, we can consider factors like insurance coverage, self-pay, diagnosis, financial assistance, and more. Read More: Estimate Your Healthcare Cost
Patients & Visitors
Patient Rights & Responsibilities
Contact Patient Accounts
If you have questions about your bill or a patient account, please call (828) 262-4111 or you are welcome to send a message through the form below. Read More: Contact Patient Accounts
Billing and Insurance
Help with billing, applying for financial assistance, or learning about discounts and payment plans can be found here. Read More: Billing and Insurance
Weather Closings & Cancellations
When an Inclement Weather Warning has been issued, please call the ARHS Inclement Weather phone line and/or visit the ARHS website to see if the Inclement Weather Plan has been activated before leaving home for your appointment. Read More: Weather Closings & Cancellations
Recognize a UNC Health Appalachian Caregiver
Nominate a nurse or another staff member for an award. Read More: Recognize a UNC Health Appalachian Caregiver
Privacy Policy & Your Health Information
You have privacy rights under a federal law that protects your health information. These rights are important for you to know. Federal law sets rules and limits on who can look at and receive your health information. Read More: Privacy Policy & Your Health Information
Insurance Information
It is your responsibility to be aware if your carrier is in or out-of-network with us and if they have any exclusions, benefits, co-insurance, co-payment and deductibles outlined in your plan. Read More: Insurance Information
Request medical records
The Health Information Management (HIM) Department of Appalachian Regional Healthcare System (ARHS) is dedicated to the practice of acquiring, analyzing and protecting medical information vital to providing quality patient care. Read More: Request medical records
PAWS Pet Therapy
PAWS (Pet Assisted Wellness Support) is the therapy dog visitation program at Appalachian Regional Healthcare System (ARHS). Read More: PAWS Pet Therapy