Inclement Weather Plan & Closings

Inclement Weather Plan & Closings

ARHS Closings and Cancellations

(828) 262-4346 or
(855) 812-8369 toll free

When an Inclement Weather Warning has been issued, please call the ARHS Inclement Weather phone line and/or visit the ARHS website to see if the Inclement Weather Plan has been activated before leaving home for your appointment.

What does it mean for patients?

Inclement Weather Plan Activated

For the safety of our patients and staff, Appalachian Regional Healthcare System (ARHS) outpatient facilities may be closed. A list of the outpatient facilities that may be affected in the event of inclement weather are listed below

Medical Offices and Outpatient Facilities: Contact the outpatient facility to reschedule your appointment.

Inpatient Units at Cannon Memorial Hospital and Watauga Medical Center do not close during inclement weather.

Appalachian Regional Healthcare System hospitals are open 24 hours a day, 7 days week. If you have an emergency, please proceed to your nearest emergency room or call 911.

AppUrgent Care Walk-In Care for patients with non-life threatening illness or injury: Open these hours, even during inclement weather. Monday-Friday 8 am – 7 pm, Saturday-Sunday 9 am – 5 pm.

 

Which facilities are affected?

During inclement weather events, Appalachian Regional Healthcare System (ARHS) outpatient facilities may close early, delay opening or be closed an entire day. The following is a list of locations and services that may be affected.

 

Follow Appalachian Regional Healthcare System on Facebook and Twitter at @apprhs for the latest updates.

Click to find locations, hours, contact information >

Facilities are operating on a normal schedule unless otherwise noted.

Emergency & Urgent Care

AppUrgent

Baker Center Same-Day Clinic 

Cannon Memorial Hospital

Watauga Medical Center

 

Appalachian Regional Medical Associates

AppGastro

Appalachian Regional Internal Medicine Specialists

AppOrtho

Baker Center for Primary Care

Boone Urology Center 

Davant Medical Clinic

Grandfather Specialty Clinic

Harmony Center for Women

Jefferson Specialty Clinic 

Tate Clinic 

Watauga Surgical Group 

 

Outpatient Services

Appalachian Regional Behavioral Health 

Appalachian Regional Outpatient Imaging and Lab Center 

Appalachian Regional Pain Management Center 

Cardiac Diagnostic Testing (CDT) 

The Cardiology Center 

Outpatient Cardiopulmonary Rehabilitation

Outpatient Behavioral Health

Outpatient Cardiopulmonary 

The Rehabilitation Center

Seby B. Jones Cancer Center 

Surgical and Anesthesia Services 

The Sleep Center at Watauga Medical Center

THRIVE: Transition to Wellness

The Wound Care Center

When an Inclement Weather Warning has been issued, please call the ARHS Inclement Weather phone line and/or visit the ARHS website to see if the Inclement Weather Plan has been activated before leaving home for your appointment.

What does it mean for patients?

Inclement Weather Plan Activated

For the safety of our patients and staff, Appalachian Regional Healthcare System (ARHS) outpatient facilities may be closed. A list of the outpatient facilities that may be affected in the event of inclement weather are listed below

Medical Offices and Outpatient Facilities: Contact the outpatient facility to reschedule your appointment.

Inpatient Units at Cannon Memorial Hospital and Watauga Medical Center do not close during inclement weather.

Appalachian Regional Healthcare System hospitals are open 24 hours a day, 7 days week. If you have an emergency, please proceed to your nearest emergency room or call 911.

AppUrgent Care Walk-In Care for patients with non-life threatening illness or injury: Open these hours, even during inclement weather. Monday-Friday 8 am – 7 pm, Saturday-Sunday 9 am – 5 pm.

 

Which facilities are affected?

During inclement weather events, Appalachian Regional Healthcare System (ARHS) outpatient facilities may close early, delay opening or be closed an entire day. The following is a list of locations and services that may be affected.

 

Follow Appalachian Regional Healthcare System on Facebook and Twitter at @apprhs for the latest updates.

Know who’s serving you: uniform colors

Employees who work in patient care areas wear color-coordinated apparel, specific to their job function within the healthcare system so that patients and family members can easily identify them and their area of medical expertise. For example, licensed nurses will wear solid navy blue or solid white uniforms and Nursing Assistants will wear turquoise.

Admissions Staff

Admissions

White shirt with blue tie/scarf

Medical Office Staff

Medical Office Staff

Caribbean blue

Licensed Nurses (RN/LPN)

Licensed Nurses (RN/LPN)

White or navy

Nursing and Office Assistants

Nursing and Office Assistants

Turquoise

Imaging

Imaging

Black

Laboratory-Pathology

Laboratory

Pewter

Housekeeping

Housekeeping

Burgundy

Pharmacy

Pharmacy

Hunter Green

Facilities

Facilities

Steel blue shirts

Cardiopulmonary

Cardiopulmonary

Teal Blue

Rehabilitation

Rehabilitation

Royal blue

Radiation Therapy

Radiation Therapy

Grape

Physicians

Physicians

White lab coats

Recognize Nurses or Staff

Recognize Nurses or Staff

Nominate a Nurse (RN or LPN) for a Daisy Award

The DAISY Award for Extraordinary Nurses recognizes the super-human efforts nurses perform for patients and families everyday. Each quarter, ARHS will recognize a nurse who has been nominated as showing exemplary clinical expertise, compassionate care, extraordinary service, continued commitment to excellence.

Note: ARHS nurses wear navy scrubs!

Recognize an outstanding CNA with a Sunflower

Watauga Medical Center also gives you the chance to recognize an exceptional Certified Nursing Assistant (CNA) with a Sunflower Award. These special CNA’s will receive notification of your recommendation, a sunflower and a pin for their name tag.

Note: ARHS CNAs wear turquoise colored scrubs!

Star AwardIs there a healthcare employee or department who deserves a star?

This is your opportunity to thank those dedicated staff members who provide extra special care for our patients and their loved ones. Your financial gift made payable to ARHS Foundation, may be directed to the area of the hospital that has provided comfort in your time of need, or may be directed to the area where the need is greatest.

The employee(s) you honor will be nominated that you have made a donation to the Foundation in their honor and they receive a STAR recognition gift. Your gift will be acknowledged and is tax deductible as provided by law.

Nominate a Star Employee

 

You may also submit your gift by mail to:

ARHF, PO Box 2600, Boone, NC 28607

Going Home & Follow-up Care

As a patient of Appalachian Regional Healthcare System, we want to set you up for ongoing health success! We want to do everything we can to prevent you from being readmitted once you’re discharged. While you’re in the hospital, your Care Management Team will advocate for you and help plan for discharge.

After discharge, the Health Navigation Team will follow up with you throughout your recovery journey for at least 30 days. We have highly trained registered nurses, respiratory therapists and certified medical assistants, who work with your healthcare team to establish health goals and assist you in creating a plan to meet those goals. Let our team work with you to overcome any barriers to becoming a healthier you.

 

For Appalachian Regional Medical Associates (ARMA) patients

If you are a patient of one of the following ARMA practices

  • Appalachian Regional Internal Medicine Specialists
  • Baker Center for Primary Care
  • Davant Medical Clinic
  • Elk River Medical Associates

and are being discharged from Watauga Medical Center or Cannon Memorial Hospital, you may receive a call from the Health Navigation Team to assist you in getting follow up care with your primary care provider.

Our nurses, respiratory therapist and certified medical assistants will do the following:

  • Schedule a follow up visit with their primary care provider within 7-14 days of discharge
  • Make sure you were able to fill all their discharge prescriptions
  • Ensure you are accurately taking the right medication and make sure your primary care provider knows of any changes made during the admission visit
  • Stay in contact with you for at least 30 days to answer questions, ensure you’re not developing any symptoms that need to be treated and that your needs are being met at home. If there is any change in your condition, we will get you in to see your PCP immediately.

 

For patients with chronic diseases

The nurses and respiratory therapists will work with patients that have chronic disease (such as diabetes, heart failure, hypertension, etc) to help you better manage the disease.  They work with you and your primary care provider to overcome obstacles that might have an impact on a successful outcome.

Educational Video Library

Click here to learn more

The video library below is one of many resources at ARHS to help you learn about your health condition(s) and make living with them more manageable.

Visit online video library 

Billing & Insurance

Click here to learn more

Our Patient Accounts Department is here to help if you have questions about billing and/or insurance.  Call(828) 262-4111 or contact us online. Keep in mind that you may receive bills from other providers (ie: radiology, pathology, etc) related to your hospital stay.

Privacy Policy & Your Health Information

You have privacy rights under a federal law that protects your health information. These rights are important for you to know. Federal law sets rules and limits on who can look at and receive your health information. Click to view/download our full Notice of Privacy Practices.

Who must follow this law?

  • Most doctors, nurses, pharmacies, hospitals, clinics, nursing homes and many other healthcare providers
  • Health insurance companies, HMOs and most employer group health plans
  • Certain government programs that pay for healthcare, such as Medicare and Medicaid

What information is protected?

  • Information your doctors, nurses and other healthcare providers put in your medical records
  • Conversations your doctor has with nurses and others regarding your care or treatment
  • Information about you in your health insurer’s computer system
  • Billing information about you at your clinic
  • Most other health information about you held by those who must follow this law

You have rights over your health information.

Providers and health insurers who are required to follow this law must comply with your right to:

  • Ask to see and get a copy of your health records
  • Have corrections added to your health information
  • Receive a notice that tells you how your health information may be used and shared
  • Decide if you want to give your permission before your health information can be used or shared for certain purposes, such as for marketing
  • Get a report on when and why your health information was shared for certain purposes
  • File a complaint

To make sure that your health information is protected in a way that doesn’t interfere with your healthcare, your information can be used and shared:

  • For your treatment and care coordination
  • To pay doctors and hospitals for your healthcare and help run their businesses
  • With your family, relative, friends or others you identify who are involved with your healthcare or your healthcare bills, unless you object
  • To make sure doctors give good care and nursing homes are clean and safe
  • To protect the public’s health, such as by reporting when the flu is in your area
  • To make required reports to the police, such as reporting gunshot wounds

Adapted from U.S. Department of Health & Human Services Office for Civil Rights

A separate law provides additional privacy protections to patients of alcohol and drug treatment programs. For more information, visit www.samhsa.gov

During Your Stay

On this page, you will find information to help you during your inpatient or outpatient care. We hope we’ve covered all you need to know, but if you have questions, don’t hesitate to ask your nurse, care coordinator, or other staff member.

When You Arrive

Please check in at the admissions desk, located off the main lobby. It is essential that we have your current medical and financial information. Please bring the following:

  • Insurance card and/or policy
  • Medicare or Medicaid card
  • Social Security numbers of the patient and the insured
  • Driver’s licenses and/or photo ID cards of the patient and the insured
  • Emergency contact information
  • A list of your current medications, over-the-counter and prescription drugs, vitamins and herbals
  • Physician’s orders, if you have any
  • Your Advance Directives (living will, power of attorney, etc.)

Your ID Bracelet
As a patient, you will receive a special identification (ID) bracelet that states your name and hospital number, your physician’s name and other important information. Your ID bracelet will be checked often during your stay. Please wear it at all times to prevent delays with important lab tests, X-rays and various other tests and treatments.

If your ID bracelet is damaged or lost, please let your nurse know immediately.


Our Commitment to Quality Care

Our goal is to provide the best patient care. If at any time you have questions or concerns about the quality of care that you or a family member are receiving or have received at one of our facilities, do not hesitate to speak with your nurse or nursing supervisor. If you feel that your issue wasn’t resolved, please ask for the House Supervisor. Appalachian Regional Healthcare System seeks to provide prompt review and timely resolution of concerns from its inpatients and outpatients.


Resolution of Conflicts

Although conflicts are often a part of life, they can add to the stress you feel when you or a loved one is hospitalized. At ARHS, our job is to:

  • anticipate potential care-related conflicts and eliminate them
  • work with you to resolve conflicts quickly and considerately

While we strive to meet and exceed the expectations of our patients, staff, physicians and visitors, at times we may fall short. An important value at ARHS is receiving, responding to and resolving all complaints in a courteous and timely manner. Your feedback helps us to improve our care and delivery systems.

If you have a complaint, you may speak with any facility employee or volunteer, and he or she will initiate the complaint process. If the individual can resolve the problem, he or she has the authority to do so. If not, your concerns are forwarded to the appropriate department manager, and if necessary, to hospital administration.


Ethics Committee

All ARHS facilities have an ethics committee available to give you support and guidance when you are faced with difficult decisions about medical care and treatment issues. These committees do not tell you what you should do, but help affected parties look together at a larger situation and consider all feasible alternatives. Below is a list of how to contact the ethics committee and your location:

Charles A. Cannon, Jr. Memorial Hospital
(828) 737-7596 – request to speak with a care manager

Watauga Medical Center
(828) 262-4100 – request pager number 1400

Patient & Caregiver Resources

Your Care Manager

Click here to learn more

Your care manager is your advocate and is available to help you with any questions you may have about your treatment, insurance plans, and community resources. You can speak freely with your care manager about any questions or concerns you may have.

Learn more about care management and social work.

Pastoral Care

Click here to learn more

In addition to daily rounds and crisis intervention, trained clinical chaplains respond to requests from patients, families, and clinicians to provide support, bereavement care, spiritual assessments, religious rituals, and pastoral spiritual conversation consistent with the patient’s faith tradition and current needs.

Learn more about pastoral care services. 

Educational Video Library

Click here to learn more

The video library below is one of many resources at ARHS to help you learn about your health condition(s) and make living with them more manageable.

Visit online video library 

Medical Research Library

Click here to learn more

The Northwest AHEC Library is located on the first floor of Watauga Medical Center. The library serves healthcare professionals in a 5 county area (Alleghany, Ashe, Avery, Watauga and Wilkes counties) as well as healthcare students in the local community colleges. The public is welcome to do research at the library as well. The majority of our collection of medical information is clinical.

AHEC Library Hours: Monday – Friday, 7:00 am – 5:00 pm
AHEC Library Manager: Robin Daniels, (828) 262-4300, rdaniels@apprhs.org

For more information, visit the Northwest AHEC website.