Closings & Cancellations

Closings & Cancellations

Closings & Cancellations

ARHS Closings and Cancellations

(828) 262-4346 or
(855) 812-8369 toll free

When an Inclement Weather Warning has been issued, please call the ARHS Inclement Weather phone line and/or visit the ARHS website to see if the Inclement Weather Plan has been activated before leaving home for your appointment.

What does it mean for patients?

Inclement Weather Plan Activated

For the safety of our patients and staff, Appalachian Regional Healthcare System (ARHS) outpatient facilities may be closed. A list of the outpatient facilities that may be affected in the event of inclement weather are listed below

Medical Offices and Outpatient Facilities: Contact the outpatient facility to reschedule your appointment.

Inpatient Units at Cannon Memorial Hospital and Watauga Medical Center do not close during inclement weather.

Appalachian Regional Healthcare System hospitals are open 24 hours a day, 7 days week. If you have an emergency, please proceed to your nearest emergency room or call 911.

AppUrgent Care Walk-In Care for patients with non-life threatening illness or injury: Open these hours, even during inclement weather. Monday-Friday 8 am – 7 pm, Saturday-Sunday 9 am – 5 pm.

AppGastro is open these hours, even during inclement weather.  Monday – Thursday, 8 am – 5 pm and Friday, 8 am – 12 pm.

 

Which facilities are affected?

During inclement weather events, Appalachian Regional Healthcare System (ARHS) outpatient facilities may close early, delay opening or be closed an entire day. The following is a list of locations and services that may be affected.

 

Follow Appalachian Regional Healthcare System on Facebook and Twitter at @apprhs for the latest updates.

Click to find locations, hours, contact information >

Facilities are operating on a normal schedule unless otherwise noted.

Emergency & Urgent Care

AppUrgent

Baker Center Same-Day Clinic

Cannon Memorial Hospital

Watauga Medical Center

 

Appalachian Regional Medical Associates

AppFamily Medicine

AppGastro

Appalachian Regional Internal Medicine Specialists

Appalachian Regional Pulmonology

AppOrtho

Baker Center for Primary Care

Boone Urology Center

Davant Medical Clinic

Grandfather Specialty Clinic

Harmony Center for Women

Jefferson Specialty Clinic

Tate Clinic

Watauga Surgical Group

 

Outpatient Services

Appalachian Regional Behavioral Health

Appalachian Regional Outpatient Imaging and Lab Center

Appalachian Regional Pain Management Center

Cardiac Diagnostic Testing (CDT)

The Cardiology Center

Outpatient Cardiopulmonary Rehabilitation

Outpatient Behavioral Health

Outpatient Cardiopulmonary

The Rehabilitation Center

Seby B. Jones Cancer Center

Surgical and Anesthesia Services

The Sleep Center at Watauga Medical Center

THRIVE: Transition to Wellness

The Wound Care Center

When an Inclement Weather Warning has been issued, please call the ARHS Inclement Weather phone line and/or visit the ARHS website to see if the Inclement Weather Plan has been activated before leaving home for your appointment.

What does it mean for patients?

Inclement Weather Plan Activated

For the safety of our patients and staff, Appalachian Regional Healthcare System (ARHS) outpatient facilities may be closed. A list of the outpatient facilities that may be affected in the event of inclement weather are listed below

Medical Offices and Outpatient Facilities: Contact the outpatient facility to reschedule your appointment.

Inpatient Units at Cannon Memorial Hospital and Watauga Medical Center do not close during inclement weather.

Appalachian Regional Healthcare System hospitals are open 24 hours a day, 7 days week. If you have an emergency, please proceed to your nearest emergency room or call 911.

AppUrgent Care Walk-In Care for patients with non-life threatening illness or injury: Open these hours, even during inclement weather. Monday-Friday 8 am – 7 pm, Saturday-Sunday 9 am – 5 pm.  

AppGastro is open these hours, even during inclement weather.  Monday – Thursday, 8 am – 5 pm and Friday, 8 am – 12 pm.  

 

Which facilities are affected?

During inclement weather events, Appalachian Regional Healthcare System (ARHS) outpatient facilities may close early, delay opening or be closed an entire day. The following is a list of locations and services that may be affected.

 

Follow Appalachian Regional Healthcare System on Facebook and Twitter at @apprhs for the latest updates.

Know who’s serving you: uniform colors

Employees who work in patient care areas wear color-coordinated apparel, specific to their job function within the healthcare system so that patients and family members can easily identify them and their area of medical expertise. For example, licensed nurses will wear solid navy blue or solid white uniforms and Nursing Assistants will wear turquoise.

Admissions Staff

Admissions

White shirt with blue tie/scarf

Medical Office Staff

Medical Office Staff

Caribbean blue

Licensed Nurses (RN/LPN)

Licensed Nurses (RN/LPN)

White or navy

Nursing and Office Assistants

Nursing and Office Assistants

Turquoise

Imaging

Imaging

Black

Laboratory-Pathology

Laboratory

Pewter

Housekeeping

Housekeeping

Burgundy

Pharmacy

Pharmacy

Hunter Green

Facilities

Facilities

Steel blue shirts

Cardiopulmonary

Cardiopulmonary

Teal Blue

Rehabilitation

Rehabilitation

Royal blue

Radiation Therapy

Radiation Therapy

Grape

Physicians

Physicians

White lab coats

Going Home & Follow-up Care

As a patient of Appalachian Regional Healthcare System, we want to set you up for ongoing health success! We want to do everything we can to prevent you from being readmitted once you’re discharged. While you’re in the hospital, your Care Management Team will advocate for you and help plan for discharge.

After discharge, the Health Navigation Team will follow up with you throughout your recovery journey for at least 30 days. We have highly trained registered nurses, respiratory therapists and certified medical assistants, who work with your healthcare team to establish health goals and assist you in creating a plan to meet those goals. Let our team work with you to overcome any barriers to becoming a healthier you.

 

For Appalachian Regional Medical Associates (ARMA) patients

If you are a patient of one of the following ARMA practices

  • Appalachian Regional Internal Medicine Specialists
  • Baker Center for Primary Care
  • Davant Medical Clinic
  • Elk River Medical Associates

and are being discharged from Watauga Medical Center or Cannon Memorial Hospital, you may receive a call from the Health Navigation Team to assist you in getting follow up care with your primary care provider.

Our nurses, respiratory therapist and certified medical assistants will do the following:

  • Schedule a follow up visit with their primary care provider within 7-14 days of discharge
  • Make sure you were able to fill all their discharge prescriptions
  • Ensure you are accurately taking the right medication and make sure your primary care provider knows of any changes made during the admission visit
  • Stay in contact with you for at least 30 days to answer questions, ensure you’re not developing any symptoms that need to be treated and that your needs are being met at home. If there is any change in your condition, we will get you in to see your PCP immediately.

 

For patients with chronic diseases

The nurses and respiratory therapists will work with patients that have chronic disease (such as diabetes, heart failure, hypertension, etc) to help you better manage the disease.  They work with you and your primary care provider to overcome obstacles that might have an impact on a successful outcome.

Educational Video Library

Click here to learn more

The video library below is one of many resources at ARHS to help you learn about your health condition(s) and make living with them more manageable.

Visit online video library 

Billing & Insurance

Click here to learn more

Our Patient Accounts Department is here to help if you have questions about billing and/or insurance.  Call(828) 262-4111 or contact us online. Keep in mind that you may receive bills from other providers (ie: radiology, pathology, etc) related to your hospital stay.

During Your Stay

On this page, you will find information to help you during your inpatient or outpatient care. We hope we’ve covered all you need to know, but if you have questions, don’t hesitate to ask your nurse, care coordinator, or other staff member.

When You Arrive

Please check in at the admissions desk, located off the main lobby. It is essential that we have your current medical and financial information. Please bring the following:

  • Insurance card and/or policy
  • Medicare or Medicaid card
  • Social Security numbers of the patient and the insured
  • Driver’s licenses and/or photo ID cards of the patient and the insured
  • Emergency contact information
  • A list of your current medications, over-the-counter and prescription drugs, vitamins and herbals
  • Physician’s orders, if you have any
  • Your Advance Directives (living will, power of attorney, etc.)

Your ID Bracelet
As a patient, you will receive a special identification (ID) bracelet that states your name and hospital number, your physician’s name and other important information. Your ID bracelet will be checked often during your stay. Please wear it at all times to prevent delays with important lab tests, X-rays and various other tests and treatments.

If your ID bracelet is damaged or lost, please let your nurse know immediately.


Our Commitment to Quality Care

Our goal is to provide the best patient care. If at any time you have questions or concerns about the quality of care that you or a family member are receiving or have received at one of our facilities, do not hesitate to speak with your nurse or nursing supervisor. If you feel that your issue wasn’t resolved, please ask for the House Supervisor. Appalachian Regional Healthcare System seeks to provide prompt review and timely resolution of concerns from its inpatients and outpatients.


Resolution of Conflicts

Although conflicts are often a part of life, they can add to the stress you feel when you or a loved one is hospitalized. At ARHS, our job is to:

  • anticipate potential care-related conflicts and eliminate them
  • work with you to resolve conflicts quickly and considerately

While we strive to meet and exceed the expectations of our patients, staff, physicians and visitors, at times we may fall short. An important value at ARHS is receiving, responding to and resolving all complaints in a courteous and timely manner. Your feedback helps us to improve our care and delivery systems.

If you have a complaint, you may speak with any facility employee or volunteer, and he or she will initiate the complaint process. If the individual can resolve the problem, he or she has the authority to do so. If not, your concerns are forwarded to the appropriate department manager, and if necessary, to hospital administration.


Ethics Committee

All ARHS facilities have an ethics committee available to give you support and guidance when you are faced with difficult decisions about medical care and treatment issues. These committees do not tell you what you should do, but help affected parties look together at a larger situation and consider all feasible alternatives. Below is a list of how to contact the ethics committee and your location:

Charles A. Cannon, Jr. Memorial Hospital
(828) 737-7596 – request to speak with a care manager

Watauga Medical Center
(828) 262-4100 – request pager number 1400

Patient & Caregiver Resources

Your Care Manager

Click here to learn more

Your care manager is your advocate and is available to help you with any questions you may have about your treatment, insurance plans, and community resources. You can speak freely with your care manager about any questions or concerns you may have.

Learn more about care management and social work.

Pastoral Care

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In addition to daily rounds and crisis intervention, trained clinical chaplains respond to requests from patients, families, and clinicians to provide support, bereavement care, spiritual assessments, religious rituals, and pastoral spiritual conversation consistent with the patient’s faith tradition and current needs.

Learn more about pastoral care services. 

Educational Video Library

Click here to learn more

The video library below is one of many resources at ARHS to help you learn about your health condition(s) and make living with them more manageable.

Visit online video library 

Medical Research Library

Click here to learn more

The Northwest AHEC Library is located on the third floor of Watauga Medical Center. The library serves healthcare professionals in a 5 county area (Alleghany, Ashe, Avery, Watauga and Wilkes counties) as well as healthcare students in the local community colleges. The majority of our collection of medical information is clinical.

AHEC Library Hours: Monday – Friday, 7:00 am – 4:30 pmAHEC Library Manager: Robin Daniels, (828) 262-4300, rdaniels@apprhs.org

For more information, visit the Northwest AHEC website. 

Before You Arrive

Pre-Admission Checklist

❏ Check with your insurance carrier to learn if it is in- or out-of-network with us and if they have any exclusions, benefits, co-insurance, co-payment and deductibles outlined in your plan.

❏ Obtain your insurance card. If your visit should be billed to a third party, obtain their billing information.

❏ Check to see if you qualify for financial assistance.

❏ Prepare desired advance directives, such as living will and healthcare power of attorney.

❏ Be sure to bring the following documents with you, if applicable:

Insurance card and/or policy
Medicare or Medicaid card
Social Security numbers of the patient and the insured
Driver’s licenses and/or photo ID cards of the patient and the insured
Emergency contact information
A list of your current medications, over-the-counter and prescription drugs, vitamins and herbals
Physician’s orders, if you have any
Your advance directives (living will, power of attorney, etc.)

❏ Make arrangements for while you’re away. Arrange care for pets, make sure bills get paid, pick up mail and water plants.