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Dr. Charles Baker inducted into Medical Honor Society Alpha Omega Alpha
Dr. Charles Baker inducted into Medical Honor Society Alpha Omega Alpha

In the High Country, few men are held in higher regard than Dr. Charles Baker. The kindhearted physician, who began practicing medicine in Avery County more than 30 years ago, [ ... ]

Dream fulfilled: Pet therapy team inspires hope at healthcare system
Dream fulfilled: Pet therapy team inspires hope at healthcare system

Few people in life actually end up living out their childhood dreams. For no fault of their own, circumstances change and reality hits causing adolescent aspirations to be aba [ ... ]

Pretty in Pink Fashion Show Slated for June 17th
Pretty in Pink Fashion Show Slated for June 17th

The Pretty In Pink Fashion Show and Luncheon will be held this year at Grandfather Golf and Country Club on Friday, June 17, 2016.  A champagne reception will [ ... ]

3rd Annual Health Splash - Avery County
Jun 08, 2016
08:00AM - 01:00PM
Pretty in Pink Fashion Show
Jun 17, 2016
11:00AM - 12:00PM
HeartSaver CPR/AED Class
Jun 21, 2016
06:00PM - 09:30PM
Patrons Evening Gala
Jun 25, 2016
06:30PM - 08:30PM

When You Arrive
Please check in at the admissions desk, located off the main lobby. It is essential that we have your current medical and financial information. Please bring the following:

  • Insurance card and/or policy
  • Medicare or Medicaid card
  • Social Security numbers of the patient and the insured
  • Driver’s licenses and/or photo ID cards of the patient and the insured
  • Emergency contact information
  • A list of your current medications, over-the-counter and prescription drugs, vitamins and herbals
  • Physician’s orders, if you have any
  • Your Advance Directives (living will, power of attorney, etc.)

Your ID Bracelet
As a patient, you will receive a special identification (ID) bracelet that states your name and hospital number, your physician’s name and other important information. Your ID bracelet will be checked often during your stay. Please wear it at all times to prevent delays with important lab tests, X-rays and various other tests and treatments.

If your ID bracelet is damaged or lost, please let your nurse know immediately.


Health Insurance Billing

As a courtesy to you, ARHS will bill all your insurance providers, provided you submit all the necessary information. You are responsible for any portion of your charges remaining unpaid by your insurance company, this includes non-covered services, co-insurance, co payments and deductibles. If your insurance does not pay within 90 days, you will be billed for the full balance. If you feel that your insurance company should have paid your bill, you should contact your insurance company or our customer service center at (828) 262-4111.

It is your responsibility to be aware if your carrier is in or out-of-network with us and if they have any exclusions, benefits, co-insurance, co-payment and deductibles outlined in your plan. According to our policy, you may be requested to pay the full patient responsibility or a deposit representing an estimate of 30% of patient responsibility before leaving the hospital or practice or upon scheduling of services. In order to maintain our mission of providing high-quality healthcare, we ask that all patient accounts be paid in full as quickly as possible.

You may also be responsible for services rendered by other providers. These may include physicians, anesthesiologists, radiologists and pathologists. We will share your billing information with those providers so that they can file with your insurance company directly.


Questions about your bill or Patient Account -

If you have questions about your bill or a patient account, please call (828) 262-4111 or you are welcome to send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please Note: When sending an email to our patient accounts department, please be sure to include a daytime phone number along with information regarding the best days and times when you can be reached. Our patient account representatives will respond to your email by phone to ensure patient privacy.


Financial Assistance
We understand medical bills are often unplanned and can be difficult to understand or pay. ARHS has Patient Financial Advocates who can help. Our Patient Financial Advocates are professionally trained to assist with your financial questions. Please do not hesitate to ask for them while you are a patient in one of our facilities, or if you prefer, you can call them at (828) 262-4413.

Financial Counseling
The Financial Counseling Department is also available to help patients who may have difficulty repaying their medical debts. Contact our Financial Counseling Department at (828) 262-4110.

Download the ARHS Financial Assistance Policy (PDF)

Share your story...

Success at Appalachian Regional Healthcare System is measured by our patients satisfaction with the level of care they received from one of our many facilities. We are committed to providing the best patient experience possible and strive to Make Life Better for residents of the High Country.

Whether celebrating a birth or treating an illness, Appalachian Regional Healthcare System recognizes that each patient has a unique story to tell. Our My Story campaign allows patients an opportunity to tell their story. Hear, first-hand, from our patients about how we've changed their lives.

We encourage you to read our patient's testimonials and learn how we are Making Lives Better for our patients.

If you would like to share your story, please submit a brief description of your story here.


Appalachian Regional Healthcare System