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Patient Stories

Whether celebrating a birth or treating an illness, Appalachian Regional Healthcare System recognizes that each patient has a unique story to tell. Our
My Story
campaign allows patients an opportunity to tell their stories.

 

See all patient stories >   Share your story today  >

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  1. News
  2. Events
  3. Our Story
Public invited to celebrate the retirement of Richard G. Sparks

Appalachian Regional Healthcare System invites you to celebrate the retirement of CEO Richard G. Sparks after 39 years of service.  

Successful moving day for residents of the new Foley Center

On a cold Wednesday, January 4th, Blowing Rock Rehabilitation and Davant Extended Care Center (BRR DECC) patients moved into their new home in the Foley Center at Chestnut Rid [ ... ]

Masks help prevent the spread of flu

  It’s flu season, and we want to do everything we can to keep our patients safe from infection. While we encourage all ARHS employees to receive the influenza vac [ ... ]

Heart Shape 2017: Heart Health and Stroke Prevention Event

Saturday, February 4, 2017
8 a.m. - 12 p.m.
Paul H Broyhill Wellness Center
Directions

A vascular screening could save your life

Friday, February 3
Saturday, February 4, 2017
8 a.m. - 12 p.m.
Paul H Broyhill Wellness Center

Public invited to celebrate the retirement of Richard G. Sparks

Appalachian Regional Healthcare System invites you to celebrate the retirement of CEO Richard G. Sparks after 39 years of service.  

Longest-serving employee at Cannon Memorial Hospital retires after 51 years

Can you remember your first teenage job interview? For most of us, we can recall the “permission to borrow the family car” discussion with dad followed by unsolici [ ... ]

A Blowing Rock story: Connected at birth, together through life

Few relationships in life are more meaningful than those established at birth. This was certainly the case for Lorrine Miller, when in September 1951 she was delivered by Dr.  [ ... ]

A behind the scenes look at the hospital after dark

Few patients when entering the hospital consider all of the “behind the scenes” staff working on their behalf.

More News | More Events 

When You Arrive
Please check in at the admissions desk, located off the main lobby. It is essential that we have your current medical and financial information. Please bring the following:

  • Insurance card and/or policy
  • Medicare or Medicaid card
  • Social Security numbers of the patient and the insured
  • Driver’s licenses and/or photo ID cards of the patient and the insured
  • Emergency contact information
  • A list of your current medications, over-the-counter and prescription drugs, vitamins and herbals
  • Physician’s orders, if you have any
  • Your Advance Directives (living will, power of attorney, etc.)

Your ID Bracelet
As a patient, you will receive a special identification (ID) bracelet that states your name and hospital number, your physician’s name and other important information. Your ID bracelet will be checked often during your stay. Please wear it at all times to prevent delays with important lab tests, X-rays and various other tests and treatments.

If your ID bracelet is damaged or lost, please let your nurse know immediately.


Health Insurance Billing

As a courtesy to you, ARHS will bill all your insurance providers, provided you submit all the necessary information. You are responsible for any portion of your charges remaining unpaid by your insurance company, this includes non-covered services, co-insurance, co payments and deductibles. If your insurance does not pay within 90 days, you will be billed for the full balance. If you feel that your insurance company should have paid your bill, you should contact your insurance company or our customer service center at (828) 262-4111.

It is your responsibility to be aware if your carrier is in or out-of-network with us and if they have any exclusions, benefits, co-insurance, co-payment and deductibles outlined in your plan. According to our policy, you may be requested to pay the full patient responsibility or a deposit representing an estimate of 30% of patient responsibility before leaving the hospital or practice or upon scheduling of services. In order to maintain our mission of providing high-quality healthcare, we ask that all patient accounts be paid in full as quickly as possible.

You may also be responsible for services rendered by other providers. These may include physicians, anesthesiologists, radiologists and pathologists. We will share your billing information with those providers so that they can file with your insurance company directly.


Questions about your bill or Patient Account -

If you have questions about your bill or a patient account, please call (828) 262-4111 or you are welcome to send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please Note: When sending an email to our patient accounts department, please be sure to include a daytime phone number along with information regarding the best days and times when you can be reached. Our patient account representatives will respond to your email by phone to ensure patient privacy.


Financial Assistance
We understand medical bills are often unplanned and can be difficult to understand or pay. ARHS has Patient Financial Advocates who can help. Our Patient Financial Advocates are professionally trained to assist with your financial questions. Please do not hesitate to ask for them while you are a patient in one of our facilities, or if you prefer, you can call them at (828) 262-4413.

Financial Counseling
The Financial Counseling Department is also available to help patients who may have difficulty repaying their medical debts. Contact our Financial Counseling Department at (828) 262-4110.

Download the ARHS Financial Assistance Policy (PDF)