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Patient Stories

Whether celebrating a birth or treating an illness, Appalachian Regional Healthcare System recognizes that each patient has a unique story to tell. Our
My Story
campaign allows patients an opportunity to tell their stories.

 

See all patient stories >   Share your story today  >

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  1. News
  2. Events
  3. Our Story
Golf Tournament raises $31k for Seby B. Jones Regional Cancer Center

The 44th Annual Grover C. Robbins, Jr. Memorial Golf Tournament was held at Grandfather Golf and Country Club on Tuesday, October 11, 2016. The event raised more than $31,000  [ ... ]

Public Health Advisory: Smoke Exposure from the fire in Watauga County NC

AppHealthCare (Appalachian District Health Department) and Appalachian Regional Healthcare System are advising residents and visitors to be aware of the possibility of smoke f [ ... ]

Watauga Medical Center Earns “A” Grade for Patient Safety in Fall 2016 Leapfrog Hospital Safety Grad...

New Leapfrog Hospital Safety Grades, which assign A, B, C, D and F letter grades to hospitals nationwide and provide the most complete picture of patient safety in the U.S., w [ ... ]

3rd Annual Lighting of the Tree at Watauga Medical Center

December 15, 2016
6 p.m. - 7 p.m.
Watauga Medical Center Auditorium Directions

Blood Drive at Watauga Medical Center

December 21, 2016
10 a.m. - 2:30 p.m.
Watauga Medical Center Auditorium Directions

A Blowing Rock story: Connected at birth, together through life

Few relationships in life are more meaningful than those established at birth. This was certainly the case for Lorrine Miller, when in September 1951 she was delivered by Dr.  [ ... ]

A behind the scenes look at the hospital after dark

Few patients when entering the hospital consider all of the “behind the scenes” staff working on their behalf.

Piano playing nurse makes life better for patients at Watauga Medical Center

Many thoughts come to mind when contemplating a trip to the hospital. Where should I park? What time is surgery? Will the cafeteria food be good? Fortunately, for patients at  [ ... ]

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ARHS offers several options to help you resolve your account balances. We accept Visa, Mastercard, Discover, cash or checks. We offer 12-month interest free payment plans and a Healthcare Credit Card for longer term loans. We also offer help identifying other programs, discounts, and services for which you may qualify.

We understand medical bills are often unplanned and can be difficult to understand or pay. ARHS has Patient Financial Advocates who are professionally trained to assist with your financial questions.

 Contact Us:
  • Financial Counseling Office: 828) 262-4110
  • Financial Counseling Customer Service: (828) 262-4111
  • Patient Financial Advocates: (828) 262-4413
  • Billing and Account Questions: email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Financial Assistance

Financial Assistance is available to those patients who are in need of help to pay their account. Assistance is based on the guarantor’s financial status. In order to determine this, the guarantor will need to complete a Financial Assistance application that includes, but is not limited to, proof of income and assets. 

Download the ARHS Financial Assistance Policy (PDF)

Download the ARHS Financial Assistance Plain Language Summary (PDF)

View Frequently Asked Questions

How to receive financial assistance: 

  1. Ask for a Patient Financial Advocate while you are a patient, or call (828) 262-4413, Monday-Friday 9 a.m. to 4:30 p.m.
    • Complete a Financial Assistance Application.
    • Download an application.
    • Pick up an application at Watauga Medical Center, Cannon Memorial Hospital, or any of the offices of Appalachian Regional Medical Associates. 
  2. Request an application be sent to you by mail. Call (828) 262-4110 or write to 155 Furman Road Suite 101, Boone, NC 28607. 
  3. Return the appliaction and all required documentation within the alloted time. 
  4. ARHS will determine eligibility based on the application and supporting documents.

Financial Counseling

The Financial Counseling Department is also available to help patients who may have difficulty repaying their medical debts. Contact our Financial Counseling Department at (828) 262-4110.


Questions about your Bill or Patient Account

If you have questions about your bill or a patient account, please call (828) 262-4111 or you are welcome to send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please Note: When sending an email to our patient accounts department, please be sure to include a daytime phone number along with information regarding the best days and times when you can be reached. Our patient account representatives will respond to your email by phone to ensure patient privacy.