Do you have questions, comments or concerns?

Our goal is to provide the best patient care. If at any time you have questions or concerns about the quality of care that you or a family member are receiving or have received at any of our facilities, do not hesitate to speak with your nurse or nursing supervisor. If you feel your issue has not been resolved, please let us know by completing the form below.

Appalachian Regional Healthcare System seeks to provide prompt review and timely resolution of concerns from its inpatients and outpatients and residents.

If you have any concerns related to you or your family member's care, we encourage you to discuss them with your doctor or nurse while you are under their care. You may also contact the VP of Quality, Angie Hicks, at 828-262-4239 or email her at You can also fill out the form below and someone will contact you shortly.


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Our goal is to provide excellent patient care at all of our facilities. We will take seriously any concern that you share with us and will use it as an opportunity to review and improve the care that we provide.

You also have the right to contact outside regulatory agencies if you have concerns. The contact numbers are:

  • NC Division of Health Service Regulation Complaint Intake Unit  - 1-800-624-3004
  • The Joint Commission  - 1-800-994-6610