A hospital stay can be an overwhelming time for everyone involved. Our goal is to provide you with information before, during, and after your stay so that your experience will be a smooth one. You can concentrate on recovery and taking care of yourself, not struggling with a confusing healthcare landscape.
If you need help after you’re admitted, you can ask to speak with your care manager. Your care manager is your advocate and is available to help you with any questions you may have about your treatment, insurance plans, and community resources. You can speak freely with your care manager about any questions or concerns you may have.
General Visitor Guidelines
We encourage visitors for emotional support and recovery. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:
- Be considerate of other patients by keeping noise to a minimum.
- Refrain from visiting if you have a cold, sore throat or any contagious disease.
- Observe “No Visiting” and precaution signs before entering the room.
- Do not smoke.
- Leave the room during tests or treatments if asked.
General visiting hours are from 8:30 am – 8:30 pm. Each area of the hospital has its own visiting times, which are posted in the waiting areas of those units and made available to families. Nighttime visits can be arranged by contacting the nursing staff.
For the safety and security of our patients and staff, we limit access to and within our facilities from 9:00 pm to 5:00 am. At night and on weekends, the facilities are only accessible through the Emergency Department entrance. Any visitor wishing to go pass the Emergency Department waiting area must sign in at the Emergency Department Front Desk and wear a visitor pass that will be issued to them when they sign in.
Waiting areas are available throughout each facility. Ask a staff member for the area closest to your location.
Watauga Medical Center Birthing Center Visitation Guidelines
The birth of a baby is an important event for all members of a family. The visitation guidelines are developed to provide time for new parents to interact and bond with their newborn with as much privacy as they wish, to allow sufficient time for necessary nursing care, and to provide necessary access to the patient and newborn in an emergency. Please share these guidelines with family and friends who may wish to visit.
- During labor, until the pushing stage, family and friends may visit at any time, with the approval of the patient. If a patient desires privacy and limited visitation, her requests will be respected and enforced.
- During the pushing and delivery stages, up to three support people of the patient’s choice may remain in the room. Support people must be age 13 or older. Siblings may remain in the room with adult supervision. (The adult should be someone other than the patient’s primary support person.)
- During the first hour after birth, only the father or significant other may visit. This is to allow time for new parents to take in and bond with their new baby. For the remainder of the recovery period, up to three support people may visit, as during labor and delivery.
- Only one support person may be present in the operating room during a Cesarean Section. This is necessary to protect the sterile field and ensure that all necessary care providers will have room to work in an emergency.
Emergencies may arise at any time. For this reason, hallways must be kept clear to allow needed staff quick access to mothers and babies. Visitors may not wait in the hallway outside the patient’s room or the C-section room. They may wait in the waiting area near the elevators, or by the nursery windows. Staff members will be happy to convey information to visitors in the waiting area at the request of the patient.
- During the period after recovery until discharge, family and friends may visit with the parent’s approval. Visitors must wash their hands thoroughly before touching the mother or baby.
- Quiet Time: After delivery, the hours of 2-4pm are designated as a rest time for new parents. No visitors are permitted unless specifically requested by the new mother.
- Newborn babies do not have a fully developed immune system, and may become quite sick from routine infections. For this reason, visits from children under 13 who are not siblings are discouraged. Anyone who has a cold or other possibly contagious illness or who has recently been exposed to a contagious illness should not visit.
Visitors may be asked to step out of the room at any time if doctors and nurses need to provide care to the patient, or if a medical emergency arises.
When an Inclement Weather Warning has been issued, please call the ARHS Inclement Weather phone line and/or visit the ARHS website to see if the Inclement Weather Plan has been activated before leaving home for your appointment.read more
Employees who work in patient care areas wear color-coordinated apparel, specific to their job function within the healthcare system so that patients and family members can easily identify them and their area of medical expertise.read more
As a patient of Appalachian Regional Healthcare System, we want to set you up for ongoing health success! We want to do everything we can to prevent you from being readmitted once you’re discharged. While you’re in the hospital, your Care Management Team will advocate for you and help plan for discharge.read more
What to expect when you come to the hospital for inpatient or outpatient care.read more
Use this pre-admission checklist to get ready for a hospital stay.read more
We want to hear from you
You matter! Our patients are our highest priority and our goal is to provide excellent patient care at all of our facilities. Please take a few moments to tell us how we're doing.