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April 30, 2021

Patient Ping Notifications PatientPing is a care collaboration software that provides real-time visibility into patient care events across the continuum. Working with hospitals, post-acutes, health plans, ACO’s and beyond, the platform connects providers across the nation to improve patient and organizational outcomes.

Appalachian Regional Healthcare System (ARHS) has partnered with PatientPing to provide real-time e-notifications upon patient admit, discharge, and transfer events at to community providers in accordance with the Centers for Medicare and Medicaid Services (CMS) requirements  (e-notifications CoP). Community providers will be able access event notifications from ARHS in two different ways:

PingDirect
Notifications will be sent to PCPs and other providers identified by the patient and recorded in their patient record during a hospital encounter via Direct Messages, a national encryption standard for secure clinical data exchange. Providers will have the option to unsubscribe from receiving Direct Messages via a link in the e-notification if they wish.

PingPortal
Primary care entities, PACs, and other providers can also proactively request and receive notifications on their attributed patients at no cost by submitting a patient roster either directly or through a PAC EHR integration. Providers will be able to select from flexible notification delivery options to suit their workflows including web application, SMS/email push alerts, and data downloads.

To sign up for event notifications for their patients, providers may register with Patient Ping. Once you have submitted your information, a PatientPing representative will contact you directly to assist you in enabling real-time, e-notifications from ARHS.

Community providers can always access the PatientPing registration on the “Referring a Patient” web page at apprhs.org/refer.