Health Information Management – Medical Records
The Health Information Management (HIM) Department of Appalachian Regional Healthcare System (ARHS) is dedicated to the practice of acquiring, analyzing and protecting medical information vital to providing quality patient care.
Privacy
You have privacy rights under a federal law that protects your health information. These rights are important for you to know. Federal law sets rules and limits on who can look at and receive your health information. Click for more information about our privacy practices.
Contact Medical Records Department
Watauga Medical Center: (828) 262-9581
Cannon Memorial Hospital: (828) 737-7547
Appalachian Regional Behavioral Health:
(828) 737-7547
Appalachian Medical Associates:
Contact office
Hours: Monday – Friday 8 a.m. – 4:30 p.m.
Fax Numbers
Watauga Medical Center: (828) 265-5014
Cannon Memorial Hospital: (828) 737-7531
Appalachian Regional Behavioral Health Hospital: (828) 737-7531
Appalachian Regional Medical Associates (ARMA): Office Fax
Patient Portal
Log into Follow My Health
Electronic Request for Medical Records
Appalachian Regional Healthcare System offers an Online Patient Record Request tool for the following individuals to request patient records:
• Patients requesting their own records
• Parents of minor patients requesting records
• Caregivers acting on behalf of a patient (i.e. Power of Attorney)
The Online tool verifies your identity by asking for a photo of your driver’s license, which can be taken via webcam or smartphone. If the patient is deceased, please make sure to attach a copy of the death certificate. There is no additional charge to use this service beyond fees outlined below.
Please note: Chrome, Safari and Firefox are the recommended browsers for this application.
If you encounter any issues with your online request, please call (828) 737-7547
Manual Request for Medical Records
- Watauga Medical Center
- Cannon Memorial Hospital
- Appalachian Regional Behavioral Health Hospital
- Hospital-Based Outpatient Services
- Appalachian Regional Medical Associates
Instructions:
- Complete HIPAA authorization. Please complete the Authorization for Use or Disclosure of Protected Health Information form (linked below) in its entirety. A partial or incomplete form may cause a delay in processing your request. Download the ARHS HIPAA Authorization Form ARHS HIPAA Authorization Form (Spanish Version)
- Fax, mail or personally deliver the completed HIPAA Authorization.
Watauga Medical Center
336 Deerfield Road, Boone NC 28607
Cannon Memorial Hospital and
Appalachian Regional Behavioral Health Hospital PO Box 767, Linville, NC 28646
Appalachian Regional Medical Associates
For help, please contact Medical Records Department:
Watauga Medical Center: (828) 262-9581
Cannon Memorial Hospital: (828) 737-7547
Appalachian Regional Behavioral Health Hospital: (828) 737-7547
Appalachian Regional Medical Associates: Please contact the office directly.
Form: Authorization for Disclosure of Protected Health Information
HIPAA Authorization FormCost and Payment
Appalachian Regional Healthcare System contracts with CIOX Health to handle the release of medical information. Fees / charges comply with all laws and regulations applicable to release of information. Fees are charged for copies of medical records that are not requested by healthcare providers for direct patient care. To reduce costs incurred, patients should consider requesting specific information rather than a complete record.
Fees for personal requests of medical records by patients are as follows:
$0.90 labor fee
$0.05 per page for supplies (paper/toner)
$6.50 for CDs/delivery in electronic format (as electronic medical record (EMR) system allows)
Payment must be made before records are sent. Records requests are usually processed within seven to ten business days.
Need to request a change, edit or update to your medical record information?
Download the amendment request form and submit the completed form to the Appalachian Regional Healthcare System (Health Information Management Department). You can mail, fax or personally deliver your amendment request.
Mail:
Attn: Health Information Management
Watauga Medical Center
336 Deerfield Road, Boone NC 28607
Fax: (828) 265-5014
Cannon Memorial Hospital
PO Box 767, Linville, NC 28646
Fax: (828) 737-7531
Appalachian Regional Behavioral Health Hospital
432 Hospital Drive, Newland, NC 28657
Fax: (828) 737-7531
Appalachian Regional Medical Associates
Need to check the status of an amendment request? Call us: (828)-262-4239
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