Contact Medical Records Department
Watauga Medical Center: (828) 262-9581
Cannon Memorial Hospital: (828) 737-7547
Fax Numbers
Watauga Medical Center: (828) 265-5014
Cannon Memorial Hospital: (828) 737-7531
Request a copy of your medical records
Patients who need a copy of their Medical Record must complete the Authorization for Use or Disclosure of Protected Health Information form (linked below). Form must be completed in its entirety.
ARHS HIPAA Authorization For Use Or Disclosure Of Protected Health Information 
ARMA Authorization -for Disclosure Of Protected Health Information
- Patients 18 years of age or older must sign for themselves – includes married partners.
- Emancipated minors must sign for themselves.
- A copy of the patient’s driver’s license or picture ID is preferred. Please include a copy of the photo ID with this form.
Appalachian Regional Healthcare System contracts with CiOX Health to handle the release of medical information. Please bring check, debit/credit card, or money order for payment. We do not accept cash payment.
Fees/charges will comply with all laws and regulations applicable to release of information.
Hours of Operation:
- Cannon, and Watauga: Monday – Friday 8:00 am – 4:15 pm
- Appalachian Regional Medical Associates (ARMA) releases should be completed through ARMA provider; hours are based on offices’ operating hours. Click here for a full list of offices.
Health Information Management – Medical Records
The Health Information Management (HIM) Department of Appalachian Regional Healthcare System (ARHS) is dedicated to the practice of acquiring, analyzing and protecting medical information vital to providing quality patient care.
Log into the FollowMyHealth® patient portal 
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Privacy
You have privacy rights under a federal law that protects your health information. These rights are important for you to know. Federal law sets rules and limits on who can look at and receive your health information. Click for more information about our privacy practices.
Forms: Authorization for Disclosure of Protected Health Information
Estimate Your Healthcare Cost
We can help you estimate your planned healthcare expenses so you’ll know what to expect. The best way to get an accurate picture of what you’ll pay is to call us at 828-262-4111. This way, we can consider factors like insurance coverage, self-pay, diagnosis, financial assistance, and more. Read More: Estimate Your Healthcare Cost
Contact Patient Accounts
If you have questions about your bill or a patient account, please call (828) 262-4111 or you are welcome to send a message through the form below. Read More: Contact Patient Accounts
Billing and Insurance
Help with billing, paying online, applying for financial assistance, or learning about discounts and payment plans can be found here. Read More: Billing and Insurance
Insurance Information
It is your responsibility to be aware if your carrier is in or out-of-network with us and if they have any exclusions, benefits, co-insurance, co-payment and deductibles outlined in your plan. Read More: Insurance Information
Financial Assistance
We understand medical bills are often unplanned and can be difficult to understand or pay. ARHS has Patient Financial Advocates who are professionally trained to assist with your financial questions. We also offer help identifying other programs, discounts, and services for which you may qualify. Read More: Financial Assistance