Health Information Management – Medical Records
The Health Information Management (HIM) Department of UNC Health Appalachian is dedicated to the practice of acquiring, analyzing and protecting medical information vital to providing quality patient care.
Privacy
You have privacy rights under a federal law that protects your health information. These rights are important for you to know. Federal law sets rules and limits on who can look at and receive your health information. Click for more information about our privacy practices.
Contact Medical Records Department
Watauga Medical Center: (828) 262-9581
Cannon Memorial Hospital: (828) 737-7547
Appalachian Regional Behavioral Health:
(828) 737-7547
Appalachian Medical Associates:
Contact office
Hours: Monday – Friday 8 a.m. – 4:30 p.m.
Fax Numbers
Watauga Medical Center: (828) 265-5014
Cannon Memorial Hospital: (828) 737-7531
Appalachian Regional Behavioral Health Hospital: (828) 737-7531
Appalachian Regional Medical Associates (ARMA): Office Fax
My UNC Chart
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Electronic Request for Medical Records
UNC Health Appalachian offers an Online Patient Record Request tool for the following individuals to request patient records:
• Patients requesting their own records
• Parents of minor patients requesting records
• Caregivers acting on behalf of a patient (i.e. Power of Attorney)
The Online tool verifies your identity by asking for a photo of your driver’s license, which can be taken via webcam or smartphone. If the patient is deceased, please make sure to attach a copy of the death certificate. There is no additional charge to use this service beyond fees outlined below.
Please note: Chrome, Safari and Firefox are the recommended browsers for this application.
If you encounter any issues with your online request, please call (828) 737-7547
Manual Request for Medical Records
- Watauga Medical Center
- Cannon Memorial Hospital
- Appalachian Regional Behavioral Health Hospital
- Hospital-Based Outpatient Services
- Appalachian Regional Medical Associates
Instructions:
- Complete HIPAA authorization. Please complete the Authorization for Use or Disclosure of Protected Health Information form (linked below) in its entirety. A partial or incomplete form may cause a delay in processing your request. Download the Patient Request for Access to Protected Health Information (PHI) Patient Request Access to Protected Health Information (PHI) (Spanish Version)
- Fax, mail or personally deliver the completed HIPAA Authorization.
Watauga Medical Center
336 Deerfield Road, Boone NC 28607
Cannon Memorial Hospital and
Appalachian Regional Behavioral Health Hospital PO Box 767, Linville, NC 28646
Appalachian Regional Medical Associates
For help, please contact Medical Records Department:
Watauga Medical Center: (828) 262-9581
Cannon Memorial Hospital: (828) 737-7547
Appalachian Regional Behavioral Health Hospital: (828) 737-7547
Appalachian Regional Medical Associates: Please contact the office directly.
Cost and Payment
UNC Health Appalachian contracts with Datavant to handle the release of medical information. Fees/charges comply with all laws and regulations applicable to the release of information. Fees are charged for copies of medical records not requested by healthcare providers for direct patient care. To reduce costs incurred, patients should consider requesting specific information rather than a complete record.
Fees for personal requests of medical records by patients are as follows:.
$1.15 labor fee
$0.09 per page, first 2 pages are free
$6.50 for Electronically Delivered
$6.50 for CDs/Flash Drive delivery in electronic format (as electronic medical record (EMR) system allows)
> Additional fees may apply based on the Federal and North Carolina guidelines. Payment must be made before records are sent.
Need to request a change, edit or update to your medical record information?
Download the amendment request form and submit the completed form to the UNC Health Appalachian (Health Information Management Department). You can mail, fax or personally deliver your amendment request.
Mail:
Attn: Health Information Management
UNC Health Appalachian
336 Deerfield Road, Boone NC 28607
Fax: (828) 265-5014
Need to check the status of an amendment request? Call us: (828)-268-9072
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