Telehealth Video Visits
Healthcare from the comfort of your home
2. Check Internet & Camera
You need an email address, a strong internet signal, and a computer or mobile device with a camera and microphone.
3. Log on
A few minutes before your appointment time, you’ll receive an email with instructions on how to join. No special apps needed!
Visit with your provider from your computer or mobile device
Through telehealth visits, patients can meet with a healthcare provider using a computer or mobile device from the safety of their own homes. Telehealth is most appropriate for routine visits such as simple acute care (sick visits), follow-up, wellness visits, and behavioral health concerns like depression, anxiety or grief.
During the telehealth visit, if the healthcare provider determines that an in-person visit is needed, they will stop the virtual visit and schedule the patient for an in-person appointment. The patient and their insurance will not be billed for the telehealth visit if an in-person appointment is required.
Some providers will utilize Telehealth Video Visits during inclement weather. Contact your provider’s office and ask if Telehealth is available during inclement weather.
Which patients can request a telehealth visit and for what types of visits?
Telehealth visits are available for patients who do not require a physical exam. Patients must reside in North Carolina and have reliable internet access, an email address, and a device with a camera and microphone such as a smartphone, computer or tablet. Providers can usually address the following types of issues through telehealth:
- Medication management/refill visits
- Wellness visits
- Follow-up visits
- Simple acute (sick) visits
- Upper respiratory symptoms
- Sore throat
- Urinary tract infections
- Behavioral health visits
Which practices and outpatient clinics offer telehealth options?
Appalachian Regional Medical Associates
- Appalachian Regional Internal Medicine Specialists (828) 386-2746
- Appalachian Regional Pulmonology (828) 386-2200
- Appalachian Regional Rheumatology (828) 386-2300
- AppFamily Medicine (828) 386-2222
- AppGastro (828) 264-0029
- AppOrtho (828) 386-2663
- Baker Center for Primary Care (828) 737-7711
- Davant Medical Clinic (828) 386-3350
- Elk River Medical Associates (828) 898-5177
- Harmony Center for Women (828) 268-8970
- Tate Clinic (828) 737-7917
- Watauga Surgical Group (828) 264-2340
- Wound Care Center (828) 262-9520
Cannon Memorial Hospital
- Appalachian Regional Outpatient Behavioral Health (828) 737-7888
Watauga Medical Center
- Appalachian Regional Pain Management Center (828) 265-5493
- Heart & Vascular Center (828) 264-9664
- The Rehabilitation Center (828) 268-9043
- Seby B. Jones Regional Cancer Center (828) 262-4332
- The Wound Care Center (828) 262-9520
For a time like this, telehealth a great way to communicate with patients while abiding by social distancing guidelines. There are also instances where telehealth makes sense in general, such as reviewing MRI results.
Telehealth has helped bridge the gaps that would occur otherwise with social distancing. It’s appropriate for things like medication follow up, contraception counseling, procreative counseling, STD prevention and exposure counseling, postpartum depression and postoperative visits with incision checks.
The telehealth visits felt more personal than I anticipated, and I was able to really connect with my patients well through the platform. This option is safer for patient as well as staff, and patients have been happy with the visits.