Notice on the Statewide Standing Order for Testing
While the Governor of NC has indicated testing will be available through a Statewide Standing Order, there are logistical challenges that Appalachian Regional Healthcare System (ARHS) must address before we can offer widespread testing.
ARHS and others across the state were not notified in advance of the change in order to prepare for increased testing. We are working with vendors to order test kits and supplies, working on registration logistics, and increasing staff to collect specimens and follow-up on results.
To schedule an appointment for a test, please call your primary care provider or your local health department.
Appalachian Regional Healthcare System is an official testing site for COVID-19.
Most people who get COVID-19 recover without needing medical care. If you are experiencing mild to moderate symptoms (for example fever and cough), call your healthcare provider to see if you need testing. If possible, call ahead before visiting a health care facility. If you are experiencing severe, life threatening symptoms (for example, severe difficulty breathing, altered thinking, blue lips), seek immediate medical care or call 9-1-1.
Who can get tested?
Anyone with symptoms of COVID-19 or who has been exposed to someone with COVID-19 should consider getting tested. NCDHHS issued updated guidance on who should be tested for COVID-19. The new guidance recommends that clinicians test any patient in whom COVID-19 is suspected.
Symptoms include: fever/chills, cough, shortness of breath, fatigue, muscle/body aches, headache, new loss of taste/smell, sore throat, congestion, runny nose, nausea/vomiting and/or diarrhea.
How to get tested
DO NOT come to the Emergency Department for COVID-19 symptoms unless you have trouble breathing. For non-life-threatening symptoms, call your primary care provider, health department, urgent care, or telemedicine provider.
In order to be tested for COVID-19, patients must first have a referral from a provider. If you are sick and unsure if you should get tested, please call your primary healthcare provider or one of the medical offices below. You may also call AppHealthCare (Health Department) or Avery County Health Department.
1. Call a healthcare provider
If you do not have a provider, you may call one of the offices below. You may also connect with RelyMD telehealth online at relymd.com/covidarhs on your computer or mobile device. Use coupon code BEWELLARHS for a $49 RelyMD visit.
2. Provider refers for testing, if needed
If the provider determines that you meet the criteria for testing, he/she will help you make your appointment at a testing location in Watauga or Avery County. Please DO NOT travel to the testing location without an appointment.
3. Follow instructions after testing
If your test is positive for COVID-19, you will need to be isolated for 14 days. The testing facility will provide education for you and your family whether you test positive for the virus or not.
Appalachian Regional Medical Associates Primary Care Offices
Billing and Insurance Information
ARHS provider visits (in-person or telehealth) will be covered by your insurance just as a normal office visit would. If testing is needed, it will be billed separately.
If you do not have health insurance:
- Call your nearest Federally Qualified Health Center (FQHC). If you feel you may have COVID-19, be sure to disclose that when you call to obtain an appointment. FQHCs are community-based health care providers that receive federal funds to provide needed health services in communities across the state.
- Apply for Financial Assistance with Appalachian Regional Healthcare System. Call the Financial Counseling Office at (828) 262-4110.